Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have three cameras that dropped off my base a few months ago. They wouldn’t reconnect so I hard rest the base and tried to restart sync with app. No joy. I can manually sync the cameras with the button on the base. But, as soon as I move the cameras as little as three feet away from the base they disconnect. This system was not cheap and should last longer than the expiration date on a candy bar.
I have the same router and internet now as I’ve had and internet speed is 1GB.
I also have the base hard wired to the router. It worked ok for two years although it usually failed to work when I needed it.
I have the same router and internet now as I’ve had and internet speed is 1GB.
I also have the base hard wired to the router. It worked ok for two years although it usually failed to work when I needed it.
Labels:
- Related Labels:
-
Troubleshooting
3 REPLIES 3
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How far is the base station from the router, try separating them at least 3ft.
If the wifi channel is in conflict with another wifi source, this could be the reason for the poor distance performance.
Use a wifi scanner app to identify channel interference, the router and base wifi channels should be the same as designed but performance can be impacted by other wifi sources close on the wanted channel.
I find it works best to have the router wifi channel fixed to a quiet channel in the spectrum so the base wifi channel moves with it.
If the wifi channel is in conflict with another wifi source, this could be the reason for the poor distance performance.
Use a wifi scanner app to identify channel interference, the router and base wifi channels should be the same as designed but performance can be impacted by other wifi sources close on the wanted channel.
I find it works best to have the router wifi channel fixed to a quiet channel in the spectrum so the base wifi channel moves with it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Danny,
Thank you. I’ve separated the base and wifi router. Got all the camera up and working and with them next to base one will drop off and I need to sync. Then another drops off and sync that one. Haven’t tried to move them more than a foot from the base yet.
Will report back.
Will also check wifi interference. I’m using Google system for wifi. That’s been crazy dependable and worked fine with camera for a couple of years.
Thank you. I’ve separated the base and wifi router. Got all the camera up and working and with them next to base one will drop off and I need to sync. Then another drops off and sync that one. Haven’t tried to move them more than a foot from the base yet.
Will report back.
Will also check wifi interference. I’m using Google system for wifi. That’s been crazy dependable and worked fine with camera for a couple of years.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Also look for other hotspot sources that could be causing issues like Chromecast devices.
As a suggestion I shifted all my devices across to the 5ghz wifi network so that the 2.4ghz wifi is free for arlo.
As a suggestion I shifted all my devices across to the 5ghz wifi network so that the 2.4ghz wifi is free for arlo.
Related Labels
-
Apple HomeKit
1 -
Arlo Mobile App
371 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
88 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,188 -
Discovery
1 -
Features
206 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,402 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,193 -
Videos
1
- « Previous
- Next »