Camera is not sending alerts plus more

[Tahoegirl]

I have a plug in which I love better than my battery operated ones, it’s a Arlo Pro - Add-on Camera | Rechargeable, Night vision, Indoor/Outdoor, HD Video, 2-Way Audio, Wall Mount | Cloud Storage Included | Works with Arlo Pro Base Station (VMC4030) camera I use when home, “it doesn’t Alert me, record motion or put anything in my library??? “I have not paid for a Plan, I feel I have paided Enough for these products and I only use one camera mostly ... so do I have to pay for A subscription?

[steve_t]

I'd start by disconnecting the power, then removing the battery, then reinserting the battery, and reconnecting the power. See if that sorts it out.

Failing that, remove the camera as a device and re-sync

[Tahoegirl]

Well I did turn off base station, unplugged camera, and uninstalled and than reinstalled camera, did a test, but no success with getting alerts, or saving to library, DANG! Almost there...now what to do?
Thanks again for any help??? Debbie

[Tahoegirl]

This model is a plug in power camera, so everything’s works now except not  getting alerts,  motion detection to saving to library. When I stand in front of camera it does see me, but no luck with saving to the library?

Thanks for any help in advance, Debbie

[steve_t]

When you say it sees you, does that mean the motion detection icon in the app goes orange?

Are you able to take a photo of the camera and post it here?

Thanks

[Tahoegirl]

I ran a test and the orange light did come on, When I stand in front of the camera I am being recorded. But other than that it doesn’t send alerts or save to my library? I have uninstalled all the apps my husbands and mine. I removed him and I installed the app on my phone ran all tests unplug replug reinstalled went through all of the App lists in the app, I can’t figure out how to get alerts or get anything saved to my library.??? Maybe I should call customer service? Not sure if there open with Covid?

[Tahoegirl]

@steve_t https://www.amazon.com/gp/aw/d/B01MDIYVI9/ref=ppx_yo_mob_b_inactive_ship_o0_img?ie=UTF8&psc=1

[Tahoegirl]

I called Arlo customer support and we resolved the issue thank you everyone for your input I appreciate it very much.

[steve_t]

Great news. Glad it was sorted 🙂

[ShayneS]

Hi @Tahoegirl

May I ask which troubleshooting steps were performed to fix this issue?

Was the camera not Active/Armed?

[Tahoegirl · Accepted solution]

Hi, they had me uninstall just about everything. 1st deleted All cameras in app, than uninstall app, remove battery’s, unplug everything, Than just go through the motions like it was a new install. Worked to correct these issues. Hope this helps! 😊

[ShayneS]

@Tahoegirl

Thank you!