Arlo|Smart Home Security|Wireless HD Security Cameras

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Bmcbjc2
Aspirant
Aspirant

Camera does pick up on motion but does not indicate movement. Answers?

16 REPLIES 16
Hula_Rock
Prodigy Prodigy
Prodigy

Can you expand on your problem a little ......

On the app, does the "running" man on the app turn amber when the motion is detected. ?

Bmcbjc2
Aspirant
Aspirant
No I do not get any indication
Bmcbjc2
Aspirant
Aspirant
Not sure if that helps ?
Hula_Rock
Prodigy Prodigy
Prodigy

Are you using your Phone app or a computer for troubleshooting?  try checking multiple devices, if you go into camera settings > Motion detection test, do you see the LED on the camera face Blink?

Bmcbjc2
Aspirant
Aspirant
I'll check it out
Bmcbjc2
Aspirant
Aspirant
How often do u replace the batteries? I've only recharged them. I've never replaced them
jguerdat
Guru Guru
Guru

Short of faulty batteries, they're way too new to need replacement yet.

Bmcbjc2
Aspirant
Aspirant
I checked motion sensitivity. The Amber light came on
Bmcbjc2
Aspirant
Aspirant
It records. The Amber running came on. I just don't get an indication on my phone of movement
Hula_Rock
Prodigy Prodigy
Prodigy

Go to MODE > ARMED > find the camera your having trouble with ."click edit" on the right, scroll down to the bottom, is PUSH NOTIFICATIONS checked?

 

push.PNG

Bmcbjc2
Aspirant
Aspirant
It appears to be all on b
Plus vibrate is on
Bmcbjc2
Aspirant
Aspirant
Indication is set too green
Hula_Rock
Prodigy Prodigy
Prodigy

OK,  so from what I am understanding, the problem is, your not getting the text message on your phone when there is a motion triggers event ?

Bmcbjc2
Aspirant
Aspirant
Correct
Hula_Rock
Prodigy Prodigy
Prodigy

Couple of things you can try:

Retart your system, then test......

 

if that does not work.:

 

On your phone..  PHONE SETTINGS, APPS, ARLO. Once there, CLEAR CACHE first, then FORCE STOP the app and then restart from your phones screen

Bmcbjc2
Aspirant
Aspirant
Ok thank you much