Camera Connection

[TKinSeattle]

Upgraded Router Wifi

Went from Netgear R6200v2 to the Netgear Nighthawk AC1900 (model R7000)  

Plugged Arlo back in.  Cameras would not connect. 

Detached and re-attached Camera (Pro version) 

Camera connected, but then when moved away from Based unit (VMB4000r3) , they disconnected. 

Removed based station, re-install. 

Removed Cameras, re-install. 

Same thing.  Connected when cameras were near base unit.  When moved away, disconnected. 

Moved based unit further away from Wifi.  Now at 92" away. 

Detached all devices and re-did install again on all devices. 

Same thing.  When camera moves more than about 3 feet from base, drops from network. 

Ideas? 

[jguerdat]

Any other 2.4GHz devices of any sort nearby? If not, do you have a switch or extender that you could attach the base to to move it further from the router?

[TKinSeattle]

Nothing other than the WiFi Router 90+ inches away.

I have an extra extender that I can try placement of the base elsewhere.

Will try and report back. Thanks.

[TKinSeattle]

Tried the wifi extender. 

Moved based unit to differnt floor in house / opposite end of where my regular wifi/router is. Well away to prevent wifi traffic/congestion. 

Set up Arlo base and camera again. 

Same issue.  Move about 5 feet from base. Camera does not stay connected.  

Tried different camera. Same thing.  Does not appear to be Camera related issue. 

[jguerdat]

Open a cae with support for possible faulty hardware.