Blacked out recording

[Redpine]

I have an Arlo Pro two camera system both cameras are outside, These have been in operation since Oct. 2016. I have been getting a number of recordings that are entirely black. Seems like this has been happening since the firmware upgrade the fixed the 'charging paused battery temperature too low' message. When I play them some are entirely black others have video at some point.

Firmware on the base is 1.8.2.4_10232 on the cameras 1.090.0.0_9945.

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[TomMac]

How is the playback if downloaded?   Many times the black screen is flash playback issues too.

Also try another browser for playback

[jguerdat]

If all the same, power cycle the base and reset the cameras by opening and closing battery doors.

[Redpine · Accepted solution]

Netgear support has determined that the camera is defective and will be replacing it.