Base station went offline for 3 weeks. Tried rebooting and power cycling. Tried factory reset.

[KatherineElaine]

It’s been about 3 weeks since my base station went off line. The first thing that I tried was to reboot. When that did not work, i unplugged the power and the Ethernet connection and left it over night. I also removed the cameras and the base station from my account. The next morning I plugged it back up and synced it and it stayed online. I went to my computer and was checking to see if my cameras came back on but I had forgot to reinstall everything, however, I could not get any of the devices to be discovered. My only option was to do a factory reset. I wanted to cry because I knew that when I did, the base was not going to go back online…and I was right.  I went online and tried ALL of the suggestions that I understood how to do. There were some things suggested like trying to see if the router is attempting to connect to the www, but I don’t know where to go to do that. My husband committed suicide in December and he took care of all of the electronic stuff. I don’t know much more than off and on unless I have explicit instructions. So now I cannot get my base station to go back online. Besides everything that has already been said in forums is there anything else to do?

[StephenB]

One option is to try support (using the link in the upper right of the forum page, and then clicking on "contact us").

That can be frustrating too, but I think it might be your best option.

[KatherineElaine]

I thought about that but did not think they would help since my system is older and out of warranty. I guess I will go ahead and try. Thank you. 

[StephenB]

If you also want to continue here:

There should be three LEDs on your base.  It'd be useful to know the status of those lights.  https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean