Stuck in getting status can't power cycle base station

[Benchu]

Stuck in getting status on app.

Restarted app, phone, logged out no change.

I would unplug the base station bit I'm away from home. So much for remote home security. Any fixes?

[steve_t · Accepted solution]

Go  into the app. Hit the three dots at the top right. Click "Settings". Click "My Devices". Click the name of your base station. Click "Restart"

Not sure if that'll work though. Often you'll get stuck getting status because your internet it too slow. Do you still get recordings in your library?

[Benchu]

This solution remote restart base station worked.

[Paul_FCCL]

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Benchu wrote:
This solution remote restart base station worked.

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Please post again in a couple of days and tell us if problem still gone or back since the restart. Have done that as well and didn't work for me.

Also, I don't believe it has anything to do with slow internet at all. My internet speed is 30Mbps d/l and 5Mbps u/l. Besides, restarting base station won't increase internet speed.

Thanks.