"No Arlo devices found". Tried resetting Base Station and restarting router.

[Tlhze6]

I just bought this Arlo Pro 2 camera set and have followed the set up instructions, but when I get to the app and they to add a new device, I selected the base station first, it searches for devices, but nothing ever comes up. I've started over with plugging in the base, then camera, I have pressed the little reset button on the back of the base station, I've tried turning it off then on, I've restarted my router, my router sees the VMB4000 and I'm still at a loss as to what to do. I have an android phone that I'm using to download the app and set up. Any other ideas as to what to do?

Thank you!

[Dannybear]

Have you tried using the pc to access the web portal browser.

Also is the mobile device connected to the wifi router or using cellular.

[Tlhze6 · Accepted solution]

I did get it figured out. When I pushed the little reset button on the back, I wasn't pushing it long enough to reset the base station. Once I got it figured out, everything set up perfectly.

Thanks