Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Base station stuck at "getting information"

Reply
Discussion stats
  • 4 Replies
  • ‎2017-11-16 09:31 AM
  • 2399 Views
  • 1 Like
  • 3 In Conversation
Reneelynette1
Aspirant
Aspirant
‎2017-11-16 09:31 AM
Base station stuck at "getting information" Also the live feed won’t connect. It takes a bit but never connects.
Labels:
0 Likes
Reply
Message 1 of 5
2,399
1 ACCEPTED SOLUTION

Accepted Solutions
TomMac
Guru Guru
Guru
‎2017-11-16 10:24 AM

if you router is working, reboot the base station by the power button ( off-on )

--------------------------------------
Morse is faster than texting!
--------------------------------------

View solution in original post

Reply
Message 2 of 5
2,636
4 REPLIES 4
TomMac
Guru Guru
Guru
‎2017-11-16 10:24 AM

if you router is working, reboot the base station by the power button ( off-on )

--------------------------------------
Morse is faster than texting!
--------------------------------------
Reply
Message 2 of 5
2,637
jguerdat
Guru Guru
Guru
‎2017-11-16 02:31 PM

App or browser? Have you tried both?

0 Likes
Reply
Message 3 of 5
2,380
Reneelynette1
Aspirant
Aspirant
‎2017-11-16 05:22 PM
That worked thanks!
0 Likes
Reply
Message 4 of 5
2,373
Reneelynette1
Aspirant
Aspirant
‎2017-11-16 05:23 PM
It was the app.
0 Likes
Reply
Message 5 of 5
2,371
Discussion stats
  • 4 Replies
  • ‎2017-11-16 09:31 AM
  • 2400 Views
  • 1 Like
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.