Base station offline Arlo pro

[Lx1x]

Anybody else having issue with app/web saying base is offline?  All three lights all green.  Rebooted it couple times. internet/middle light is blinking so it's connected but can't see on app or web.. saying its "offline".  TIA

[Depchiefdd]

Mine is off line. No light for internet connection. Tried trouble shooting.

[StephenB]

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@Depchiefdd wrote:
Mine is off line. No light for internet connection. Tried trouble shooting.

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Not sure what you tried, but the troubleshooting steps are here: https://kb.arlo.com/996/My-Arlo-SmartHub-or-base-station-is-offline-how-can-I-troubleshoot-it

You can ignore step 7 - the ports will be open on a home router, and of course it worked before.

@Lx1x  wrote:
Anybody else having issue with app/web saying base is offline?  All three lights all green.  Rebooted it couple times. internet/middle light is blinking so it's connected but can't see on app or web.. saying its "offline".  TIA

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You could try resetting the base.  https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

If that fails, contact support: https://www.arlo.com/en-us/support/contact.aspx

[Sc4602]

Yes I’m having same problem after we lost power 

I can’t get back online

[ShayneS]

@Sc4602

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Depchiefdd · Accepted solution]

It came back on by itself after a short period of time. Not sure if was on my side or the system.