Base Station is offline and was able to do it through remote but now cannot
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I have an Arlo pro at our mountain property and I typically manage it remotely. A few days ago the app said base station is offline. Not an uncommon thing really but it usually goes back up pretty quickly. I can typically do a remote restart if needed, but for some reason the app now doesn’t show the red “restart” button as an option under device settings as it has in the past. A family member tried powering down and back up the base station several times and that didn’t work. Does anyone know why I suddenly can’t do a remote restart? Why that button in the app has disappeared under device settings?
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When the remote button disappears, it's due to the base not being online...
As to why, unknown .
Usu as mentioned a power down and up will fix it, but some time it needs to be restarted in order of modem, router, base ( with time between each )
Other things to check are what are the led(s) showing and or is the power supply good.
Morse is faster than texting!
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I have been using my Arlo in remote location as well for several years. As you mentioned being offline is a common thing for the base station. Several days ago, I experienced another offline issue with the unit and it did not come back to online state any more. I checked if there is an issue with arlo servers but no issues. Any suggestions ?
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A power outage can cause issues if the base becomes ready before the router. Especially for remote installations, a UPS for your modem, router and base keeps everything working, at least for the duration of the battery. If long outages are experienced, use a larger capacity UPS.
In addition, you can use a WiFi switch such as a WeMo to remotely power cycle the base.
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No there were no power outgage and base station is connected to a UPS. After too many years of usage I did not need any smart plug with the base, but now I guess I will. If arlo cannot handle such situations, although it should, I will do it manually by turning off and on the base station remotely via smart plug. For such purposes I’m using TP-link HS100 and its reliable for many years in my setup. In case I recommend it.
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