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Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
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We are experiencing an outage of our Google service and are working to resolve the issue..
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Following is an update on the Arlo Service interruption. On Friday November 24, 2017 at approximately 11:00am Pacific time, we experienced a major service disruption which impacted Customer’s ability to access their Arlo Systems. Services were restored at approximately 2:00am Pacific Time, Saturday November 25 although some Customers may have continued to experience issues for several hours after the fix was implemented. If you are still experiencing an issue with your Arlo system, please contact support at: 1-(408)-638-3750. We sincerely apologize for this service interruption and it certainly does not reflect our standards of service availability. Our technical teams continue to work diligently to ensure services remain available and we are reviewing our internal processes and systems in order to prevent this from happening in the future. Again, we apologize and thank you for your patience.
My base station won't connect either. I thought it was a problem with my base station, and the resetting it. My internet connection light is off, not even amber. I tried calling support but the line is always busy. It is 6 pm EST November 24, 2017
You'd think the least this company would do is post something on their social channels about a server outage. I can't believe how incompetent their customer care operation is!!!
Same issue with my arlo pro,suddenly after 2months wont connect to internet,have done all the rest ECT,nothing!!!,im in christchurch.no online help??.sent email,was told outside working hours.they will get back to me monday. 😞
Mine was up earlier but now it's been down for about 3 hours and I cant get through to customer service. Terrible support! Luckily I can still return this to Costco if this keeps up.
Having the exact same problem. At first it was service interruption for authentication both on mobile and desktop. Then it was 'sorry service is down'. I restart the base station...surprise...not able to connect to the internet now. Tried power-cycling, reseting, new ethernet port, power-cycled the router - nothing works.
Glad to hear I am not the only one. Hope this starts working again.
I had the auth problem earlier (couldn’t login) at 4pm ET - had to enter premises on risk alarm would sound. After I restarted the base station, it hasn’t been able to connect to the Internet. It’s 7.15pm ET and still it won’t connect. I can login to the app.
Shows how dependent we are on these systems’ cloud services. Ugh.
It's Black Friday so I imagine they are selling lots of these systems only to have people disappointed that they can't connect to the Internet and there is no customer support. Way to build a new customer base and get referrals, Netgear!
Yup. I just bought an Arlo system and to say I'm not impressed is a huge understatement. System doens't work and there's no chat support option. Way to win me over, Netgear.
I just bought an Arlo Pro today, and I thought it was just me having trouble setting it up. Pretty disappointing to buy this and then find out that the service is down.
