Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Pro all green LEDs but app shows offline

Reply
Discussion stats
  • 1 Reply
  • 506 Views
  • 0 Likes
  • 2 In Conversation
larahowe6003
Aspirant
Aspirant

My base station is showing all green lights but the app on my phone is showing base station offline and I can't access any of my 4 cameras. . I have reset the base, restarted my phone, unplugged the base and nothing worked. I am getting access to all other internet systems in my house. This is absolutely a worthless system if I have to babysit it like this. I don't need to be a full time security monitor since I do have a job. If this can't be fixed I will return it and never consider another Arlo product. Any help would be appreciated.

Model: VMC4030| Arlo Pro Wire-Free Camera
jguerdat
Guru Guru
Guru

Hard to say remotely. Punt - remove all devices from Settings, My Devices. Use the Add Device button on the Devices tab to add the base and sync the cameras. Verify all firmware is up to date.