Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo pro no audio issues

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  • ‎2020-06-15 08:33 AM
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Carolynhunt1964
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‎2020-06-15 08:33 AM

I’ve just bought the Arlo Pro stick up internal camera & simply the audio to the camera does not work - are there any software updates needed?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-06-16 03:58 PM

Hi @Carolynhunt1964

 

Your cameras are up tp date on the latest firmware. I have a few questions for you.

  1. Is this audio issue from a recording in your library or the push to talk feature?
  2. Have you tried to reboot the camera by Removing > Re-inserting the battery?
  3. Is this occurring on all of you cameras?
  4. Does this issue occur on the Arlo app & Web portal
  5. What version of the Arlo app are you using?
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