Arlo|Smart Home Security|Wireless HD Security Cameras

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finarose
Follower
Follower

HELLO. I HAVE BEEN USING THE ARLO PRO FOR ONE WEEK NOW. UP UNTIL YESTERDAY I HAVE BEEN HAPPY WITH THE PRODUCT. SOMETIME YESTERDAY THE MICROPHONE ICON IS NOT SHOWING. WHY?  I HAVE REBOOTED AND CHARGED BOTH BATTERIES. ALSO IN SETTINGS, MICROPHONE AND SPEAKER ARE "ON".  HOW DO I BRING BACK THE MICROPHONE ICON BACK TO INTERACT WITH MY DOG?

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JPC
Prodigy
Prodigy

It's working now on iOS.. You may need to Delete the App and re-download it.. 

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4 REPLIES 4
JPC
Prodigy
Prodigy

 You can use other alternative such as the regular Web (Chrome/Firefox/IE) or Android.. At this time, no iOS.. Netgear Arlo is aware of the issue.. It's just a matter of time and wait when it gets fixed.. 

JPC
Prodigy
Prodigy

It's working now on iOS.. You may need to Delete the App and re-download it.. 

llmorioles
Aspirant
Aspirant
I deleted my app and when restoring it, it picked the one in my cloud(which properly is one of the same) my icon is lit until I go live then it's not.
JamesC
Community Manager
Community Manager

llmorioles,

 

Log out by navigating to Settings > Profile > Log out. Enter your password information and log back in.

 

This should restore the microphone icon.

 

JamesC