Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Arlo pro camera can't add to base station

Hi there, 

 

I've 2 cameras and one of the two is going to offline. I can't add again to the base... Tried these method:

1: "Add new device" button after remove these device

2: remove all camera's and "Add new device". Then one of them was added.

3: Remove base, reboot and I started like when everything was new: added the base, camera 1, and tried the camera 2.. The second wasnt add. The blue led is blinking blinking and nothing happened. After cca 2 min the blue blinking will yellow and that's it.

 

Anyone have any ideas?

 

 

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 17
Aspirant

Re: Arlo pro camera can't add to base station

Nobody?
Message 2 of 17
Aspirant

Re: Arlo pro camera can't add to base station

Tried with another cam’s battery, can’t add so battery isnt problem....
Message 3 of 17
Arlo Moderator

Re: Arlo pro camera can't add to base station

Hi @szabi510

 

Have you contacted customer support regarding this 1 camera?

 

I would like to suggest trying to sync a few times back to back, but it sounds like you have already done that.

Message 4 of 17
Aspirant

Re: Arlo pro camera can't add to base station

Hi @ShayneS 

 

Can you suggest a direct link where I contact with cus support? I can't find it. 

 

thank you

Message 5 of 17
Arlo Moderator

Re: Arlo pro camera can't add to base station

I sure can, here you go.

 

Arlo Tech Support

Message 6 of 17
Aspirant

Re: Arlo pro camera can't add to base station

Thank you i found this but cant log in... cant open a case. I changed succesfully password but cant log in.
Message 7 of 17
Arlo Moderator

Re: Arlo pro camera can't add to base station

Hi @szabi510

 

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41076820

Message 8 of 17
Aspirant

Re: Arlo pro camera can't add to base station

Thank you!
Message 9 of 17
Aspirant

Re: Arlo pro camera can't add to base station

Hi,

colleague suggested that I try the sincs without battery, only in charger. No success...
can i do something else or trash?

Szabi
Message 10 of 17
Guru

Re: Arlo pro camera can't add to base station


@szabi510 wrote:
can i do something else or trash?


Maybe give support a chance.

Message 11 of 17
Aspirant

Re: Arlo pro camera can't add to base station

There is an opened case nr 41076820
Message 12 of 17
Aspirant

Re: Arlo pro camera can't sync to base station

I have made sure the camera was charged and tried to sync camera and base station and it will not sync. 

This has not happened before. 

When I put the charging wire in the back port the blue light flashes for about 2 seconds and then goes out. I pushed the sync at the base and then at the camera and nothing happens. 

my application on phone cannot find the camera.

Model: VMC3030 | Arlo Wire-Free Camera
Message 13 of 17
Guru

Re: Arlo pro camera can't sync to base station


@ehalp wrote:

I have made sure the camera was charged and tried to sync camera and base station and it will not sync. 

This has not happened before. 

When I put the charging wire in the back port the blue light flashes for about 2 seconds and then goes out. I pushed the sync at the base and then at the camera and nothing happens. 

my application on phone cannot find the camera.


Did you try removing the battery in the camera, and then reinserting it?

Message 14 of 17
Aspirant

Re: Arlo pro camera can't sync to base station

does anyone have a solution?
Message 15 of 17
Arlo Moderator

Re: Arlo pro camera can't sync to base station

HI @szabi510

 

It looks like customer service tried to call you & sent the following email. Did you happen to receive their calls or email? 

 

I have provided Customer Supports email below. If you can PM me the requested information, I can escalate this to the CS team. Thank you

 

 

"Hi Mr Magyar,

Good day!

My name is Ford from ARLO Level 2 and your case was endorsed to me for call back. I tried calling you twice however I was directed to your voicemail . Is there another date/time that we can get back to you?

We would like to set up another call with you In order to better assist you.

Please provide the following information for me to contact you:

* Preferred Contact number:
* Date:
* Best time frame (please include Time Zone):

If you wish to reply with the email, please click on the link at the bottom.

Please allow 24-48 hours lead time.

When you're available, you can also reach us at 408-638-3750 or 866-369-9752 . We look forward on hearing from you.

A pleasure to be of service.Thank you for choosing ARLO. Have a great day!

Regards,

Ford
ARLO L2 Support"

Message 16 of 17
Aspirant

Re: Arlo pro camera can't sync to base station

Hi @ShayneS 

 

I've written it back. Do I do it again?

 

thanks

Message 17 of 17