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I'm having the same problem that just started about a half hour ago. I've been using my cameras for months without a single problem. I have a feeling their server might be having an issue since all communication from the cameras goes through their server.
I am having the same issue its a little unsettling that there is no redundancy in thier systems My property is basically blind right now i'm not a happy camper
Mine too...nothing is coming online...I even have a spare base station I unwrapped and connected. LED shows internet and cameras connected but app shows base station offline and no cameras listed. I can see my previous recorded videos. but the system is essentially dead.
Why did Netgear not send out an e-mail to all Arlo users about the outage?!?
I think this is extremely poor practice!
I was up at 3am to find that the system was offline, no push notification to any of my devices stating that it was, nothing from Netgear!Luckily I have mine linked into SmartThings (the cameras were still available through that) so was quickly able to setup a few rules on a few of the cameras should they detect any motion.
I am just hoping that that they were not hacked???
Might be a good idea to change passwords all the same as even if they they were they will probably not come clean for a good time yet!
I ditched Arlo! As a Company they hold their Customers/Us in complete contempt! We beta test producs for them, the products only work properly for ~70% of the time at best!
If you are serious about your home or work security then look elsewhere! Get a ip Camera System with an NVR and some Blink XT cameras to cover the places you cannot run a cable to. You will NEVER regret moving away from Arlo!
6:03 am in Los Angeles, my cameras states that it is offline. I've tried restarting it serval times and it still isn't working... I am really upset, can anyone give me advice on how to fix my issue? Thank you -Josh
Late last night we deployed server upgrades that may have resulted in a small number of users experiencing an issue accessing their system. This should now be resolved. Please let me know if you are still experiencing any issues.
I called them last night after this was happening and after resetting it three times it finally worked. Unplugged everything and waited a minute before plugging the ethernet cable and dc power back in. Then I pressed the on/off button and when it turned on, I used a pin and pressed the reset button the the back for 10 seconds and released.
The first time it rebooted, two cameras connected. Second reboot it was stuck again, but finally after the third reboot, all cameras reconnected.
I had my sytem for 3 months or so and this is the first time this happened.
Late last night we deployed server upgrades that may have resulted in a small number of users experiencing an issue accessing their system. This should now be resolved. Please let me know if you are still experiencing any issues.
JamesC
Thanks for the update. Does Netgear have plans to introduce some type of redundancy into thier network? At the very least, I'd expect an email that advises me when the outage is occuring, or planned updates that COULD effect my system. During this window, my $649.00 (+1 additional camera) SECURITY system was effectively a toaster. It was also at night, at a time when I feel my security system should be working as expected and we depend on. At the very least, it should have alerted me that the system was down or having issues - either via a notification, email, or text. This seems like a glaring gap in netgear's cloud systems and could have serious reprocussions should something "bad happen" during this type of event. I'd be concerned about the liability issues. This seems like a serious flaw in the architecture to me. I have also reached out to Mark Merrill (CTO, Netgear) to voice my concerns and I encourage others to do the same.
