Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo notification not working at night

I have installed Arlo and it is not giving me notification at night. Have reset the base and even installed wifi extender. Please advise.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 8
Arlo Moderator

Re: Arlo notification not working at night

Hi @Mdtr

 

Are the cameras recording at night and sending videos to your library?

Message 2 of 8
Aspirant

Re: Arlo notification not working at night

I am having the same problem. I do not get Arlo notifications at night, but it does record in my library. I did get a new iphone, but I think I have checked all settings. 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 3 of 8
Arlo Moderator

Re: Arlo notification not working at night

Hi @heb19

 

What version of the Arlo App are you using & what is the version of ios on your Iphone?

Message 4 of 8
Aspirant

Re: Arlo notification not working at night

Using Android and version 2.7.12_25660.

Message 5 of 8
Arlo Moderator

Re: Arlo notification not working at night

@Mdtr

 

Did you happen to see my previous reply to you, this will help me with troubleshooting your issue? 

 

"Are the cameras recording at night and sending videos to your library?"

Message 6 of 8
Aspirant

Re: Arlo notification not working at night

 The Arlo app is version 27.14.  My iPhone software is 12.3.1 

Message 7 of 8
Arlo Moderator

Re: Arlo notification not working at night

Hi @heb19

 

I would suggest downloading IOS 12.4.1 and test again. If this doesn't help, I Would advise contacting Arlo Tech Support

Message 8 of 8