Arlo|Smart Home Security|Wireless HD Security Cameras
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Mdtr
Aspirant
Aspirant

I have installed Arlo and it is not giving me notification at night. Have reset the base and even installed wifi extender. Please advise.

7 REPLIES 7
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Mdtr

 

Are the cameras recording at night and sending videos to your library?

heb19
Aspirant
Aspirant

I am having the same problem. I do not get Arlo notifications at night, but it does record in my library. I did get a new iphone, but I think I have checked all settings. 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @heb19

 

What version of the Arlo App are you using & what is the version of ios on your Iphone?

Mdtr
Aspirant
Aspirant

Using Android and version 2.7.12_25660.

ShayneS
Arlo Moderator
Arlo Moderator

@Mdtr

 

Did you happen to see my previous reply to you, this will help me with troubleshooting your issue? 

 

"Are the cameras recording at night and sending videos to your library?"

heb19
Aspirant
Aspirant

 The Arlo app is version 27.14.  My iPhone software is 12.3.1 

ShayneS
Arlo Moderator
Arlo Moderator

Hi @heb19

 

I would suggest downloading IOS 12.4.1 and test again. If this doesn't help, I Would advise contacting Arlo Tech Support