Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2019-08-29 11:18 AM
  • 1130 Views
  • 0 Likes
  • 2 In Conversation
Shriner37
Follower
Follower
‎2019-08-29 11:18 AM

Anyone else having continuing problems with the network interface of the Arlo base station?  I have Arlo systems in two homes; one has functioned flawlessly,  at the other one I've had two base stations that have failed because the network interface stopped working.  So I've had to purchase two replacements. 

 

Today I unpacked a 3-camera Arlo Pro system for another building and right out of the box the base station won't communicate.  No network light appears.  If I log into the router I see the Mac address of the device but it never asks for an IP address through DHCP.

 

Problem is this is the base of a 3 camera system. I had already unpacked all the cameras, mounts, hardware, power supplies and such. No real way to repack and send the whole mess back to Amazon.  Since they don't know how to handle the replacement of just one bad component I'm stuck buying yet another base station (my 3rd replacement overall).

 

I'm just curious if anyone else has seen this as an issue. It seems to me that the network interface in the Arlo base station is a serious engineering fail for Netgear, which seems really odd for a network equipment company.

Labels:
0 Likes
Reply
Message 1 of 2
1,130
1 REPLY 1
StephenB
Guru Guru
Guru
‎2019-08-30 04:34 AM
@Shriner37 wrote:

 

I'm just curious if anyone else has seen this as an issue. It seems to me that the network interface in the Arlo base station is a serious engineering fail for Netgear, which seems really odd for a network equipment company.

FWIW Arlo was spun off from Netgear last year. 

 

@Shriner37 wrote:

 

Today I unpacked a 3-camera Arlo Pro system for another building and right out of the box the base station won't communicate.  No network light appears.  If I log into the router I see the Mac address of the device but it never asks for an IP address through DHCP.

 

Did you try doing a hard reset of the base station?  Of course it shouldn't be necessary, but it's worth a try.  https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

 

0 Likes
Reply
Message 2 of 2
1,106
Discussion stats
  • 1 Reply
  • ‎2019-08-29 11:18 AM
  • 1131 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.