Geofencing worked great but now says both devices are "unavailable."

[Stangchad]

Geofencing was working great. It always knew when either device left or arrived in the zone and I always got the notification at the same place! Loved it. Then it stopped working. Now both devices say “unavailable”. I changed nothing setting wise on either device or the Arlo. Since I noticed it stopped working I have reset everything I can think of. The phone, the phone settings, the app, the app settings. Any more ideas? I know there are lots of people with issues like this but I was hoping for something current and for input from people that had it working great then had it stop. Thanks

[JessicaP]

Hey Stangchad,

If you're having problems with your Geofencing not working properly, try looking at this article for troubleshooting steps you can take to improve performance for Geofencing: Why isn't the Geofencing mode working?

If you're still having problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.