- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a VMB4000r3 base station running FW 1.14.0.2_2776 with 3 Pro cameras (H11) running FW 1.092.0.23_32920 and 2 Arlo Qs on the account.
All cameras record and playback fine on a web browser log in or via an Android app. My problem lies with the iOS app. iPhone 7 and IPad.
My primary phone is an iPhone 7 running iOS 12.4 and version 2.7.13 of the Arlo app.
The issue is in the iOS app. It will not playback Arlo Pro recordings from the library. Live view works fine and the Qs play fine. It will only show a still frame. Everything is set to record video not stills. I have tried resetting everything from scratch and reinstalling apps with no luck. Problem also occurs on my iPad also. It is running 12.4 as well but both devices have had the problem since about version 12.2 of iOS.
Getting fed up.
Suggestions?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey Vangroovysvt,
Have you tried reinstalling the app on your iPhone 7 and iPad? Do you receive any error when trying to view your recordings from your live view?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've tried logging out and back in again, removing and reinstalling the app on both my iPad and iPhone 7. Both experience the same issue.
I'm stumped.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When viewing on your iPhone, does this happen when you're on WiFi and/or cellular data?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The only thing I haven't done is a factory reset for everything. That is my next step but was avoiding.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I wouldn't say do a factory reset yet since you're able to view your recordings on Android and web browser just fine. Let me reach out to you via private message to gather some information from you.
-
Apple HomeKit
1 -
Arlo Mobile App
341 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
81 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,180 -
Discovery
1 -
Features
201 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,396 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,130 -
Videos
1
- « Previous
- Next »