Arlo Pro cameras and base

[Charliehoss58]

My cameras have worked fine for months now. Today when trying to disarm I kept getting a checking status and then a offline message. I have Internet and cameras are still seeing motion even though it's saying offline. I've tried resetting unit  which didn't help. Can someone tell me what could be wrong

[jguerdat]

Check all the other threads here from this morning about a server issue.  My system seems to be working fine now.

[tinman517]

My system is working fine, now.

This is the second time, in as many weeks, that this issue has occurred. Users need an explanation.

[jguerdat]

The explanation is that the AWS servers were having a problem.  That's beyond Netgear's capability - it's an Amazon thing.

[JamesC · Accepted solution]

Early yesterday morning, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

JamesC