Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Base Station

Reply
Discussion stats
  • 2 Replies
  • ‎2017-03-30 08:06 AM
  • 1337 Views
  • 0 Likes
  • 3 In Conversation
jimpjp
Aspirant
Aspirant
‎2017-03-30 08:06 AM

Has anyone lost connection to all camera from base station for hours?

I can see my other camera on my phone but not ARLO camera (pro) then about 4 hrs later I got connected. Not sure if base station is starting to go out?

I did have the middle light on the base station on (yellow)  other 2 light green.

Everything was connected ok.

Labels:
0 Likes
Reply
Message 1 of 3
1,337
1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager
‎2017-03-31 08:28 AM

Early yesterday morning, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

JamesC

View solution in original post

0 Likes
Reply
Message 3 of 3
1,982
2 REPLIES 2
TomMac
Guru Guru
Guru
‎2017-03-30 09:04 AM

read the other twenty threads... amazon servers went out, should be ok now

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 3
1,322
JamesC
Community Manager
Community Manager
‎2017-03-31 08:28 AM

Early yesterday morning, we experienced some technical issues with the Arlo environment and some customers may have been unable to connect to their cameras. We have restored full functionality and you should no longer be experiencing issues. We apologize for any inconvenience this may have caused.

JamesC

0 Likes
Reply
Message 3 of 3
1,983
Discussion stats
  • 2 Replies
  • ‎2017-03-30 08:06 AM
  • 1338 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.