Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Arlo Pro cameras all detect sound whenever I log into Arlo app
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
For some reason whenever I login to the Arlo app on my iPhone I immediately get alerts that all 4 of my wireless Arlo Pro cameras detect sound. This started happening only within the past 6 months or so. It happens when my cameras are armed. I tried uninstalling the app and reinstalling. I restarted all the cameras and the base station. I've no idea why it detects sound eveytime I log into the app. There's definitely no sound that is actually detected. My Arlo Q is right by the Arlo Pro cameras and that one doesn't detect any sound, only the wireless Arlo Pro ones.
Anyone else seen this or know how to fix it?
Thanks!
Anyone else seen this or know how to fix it?
Thanks!
Labels:
- Related Labels:
-
Troubleshooting
7 REPLIES 7
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @CybrBlade
What version IOS is your Iphone running & does this sound issue occur when you log in on any other phone/table (IOS/Android) or computer?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Shayne,
I'm running iOS 12.3.1. And yes, the same thing does happen when I login to the Arlo website on my PC.
Although it's weird that it only happens on 3 cameras that are on the same floor but not the 1 in the basement. And it doesn't always happen when I login from a PC, maybe like 1 out of 4 times.
It's really weird behavior.
I'm running iOS 12.3.1. And yes, the same thing does happen when I login to the Arlo website on my PC.
Although it's weird that it only happens on 3 cameras that are on the same floor but not the 1 in the basement. And it doesn't always happen when I login from a PC, maybe like 1 out of 4 times.
It's really weird behavior.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hmm okay, I was able to stop it from happening on camera 3 by setting the audio sensitivity from 4 to 3. That's how the 4th camera in the basement was set. I bet if I change the other 2 camera audio settings from 4 to 3 that would fix those also.
Is it normal for the cameras to detect sound whenever I login if they are set at level 4 sensitivity? Or why that would be...
Is it normal for the cameras to detect sound whenever I login if they are set at level 4 sensitivity? Or why that would be...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The cameras should not detect any logins as audio, that is a weird one. I only see this occurring if you do in fact happen to make some type of noise as you log in, but even then that's a long shot. Have you tried to remove the cameras from Settings > My Devices > Re-Add them. Make sure you add any rules back to the cameras.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I did try to remove a camera and add it back and reapplied the rules. Still the same thing though.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41010058
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you very much!
Related Labels
-
Apple HomeKit
1 -
Arlo Mobile App
313 -
Arlo Pro
27 -
Arlo Pro 2
1 -
Arlo Pro 3
2 -
Arlo Secure
1 -
Arlo Smart
71 -
Arlo Ultra
1 -
Arlo Web and Mobile Apps
6 -
Arlo Wire-Free
10 -
Before You Buy
1,171 -
Discovery
1 -
Features
190 -
Firmware
1 -
Firmware Release Notes
119 -
Hardware
2 -
IFTTT
1 -
IFTTT (If This Then That)
48 -
Installation
1,382 -
Installation & Upgrade
1 -
Online and Mobile Apps
1,266 -
Partner Integrations
1 -
Security
1 -
Service and Storage
563 -
Smart Subscription
1 -
SmartThings
39 -
Software & Apps
1 -
Troubleshooting
7,019 -
Videos
1
- « Previous
- Next »