Arlo Pro audio problem

[Deanla]

I just purchased an Arlo Pro camera to add to my current 3-camera system, and everything but the audio feature is working. I can hear activity going on around the camera, but it is impossible to talk back to it. The icon for audio is greyed out and just doesn't appear to activate. The "press to talk" feature never turns green or works at all. It appears this has been a problem before but has been fixed when others have reported similar problems. I have tried the fixes suggested and it just won't work.

Suggestions?

[jguerdat]

The most likely scenario is that you haven't given the app all permisions in the phone settings for the app.

[Deanla]

@jguerdat I made sure all the app settings were on yesterday while I was researching the problem and just confirmed it again now. That made no difference.

[jguerdat · Accepted solution]

Try rebooting the phone and reinstalling the app.

[Deanla]

Thanks! I had rebooted everything but it was reinstalling the app that was the magic!

[RonW_1]

Thanks, had the same issue, and that fixed it👍🏿👍🏿

[jellis50]

I have the same issue as the rest. But I tried rebooting my phone and deleting app and re-installing it. I checked permissions and everything is checked on. I can hear but mic is greyed out.

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[gsewing]

As far as the audio and you not being able to hear things going on around the camera. I had the same issue and much to my surprise my blue tuth on my cell phone was on and the sound was only in my headset. No problem with the audio on the Arlo at all. Problem solved.