Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo Pro audio problem

I just purchased an Arlo Pro camera to add to my current 3-camera system, and everything but the audio feature is working. I can hear activity going on around the camera, but it is impossible to talk back to it. The icon for audio is greyed out and just doesn't appear to activate. The "press to talk" feature never turns green or works at all. It appears this has been a problem before but has been fixed when others have reported similar problems. I have tried the fixes suggested and it just won't work.

 

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Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 5

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Guru

Re: Arlo Pro audio problem

Try rebooting the phone and reinstalling the app.

Message 4 of 5

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Guru

Re: Arlo Pro audio problem

The most likely scenario is that you haven't given the app all permisions in the phone settings for the app.

Message 2 of 5
Aspirant

Re: Arlo Pro audio problem

@jguerdat I made sure all the app settings were on yesterday while I was researching the problem and just confirmed it again now. That made no difference.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 3 of 5
Guru

Re: Arlo Pro audio problem

Try rebooting the phone and reinstalling the app.

Message 4 of 5
Aspirant

Re: Arlo Pro audio problem

Thanks! I had rebooted everything but it was reinstalling the app that was the magic!
Model: VMC3030 | Arlo Wire-Free Camera
Message 5 of 5