Arlo Pro and Arlo Pro2 sound icon greyed out

[Deni_Deni]

I have the latest version app on a samsung Galaxy S9.  I have 3 cameras, 2 are Arlo Pro and 1 is Arlo Pro 2. 

On the Arlo Pro cameras my app is showing that the sound is greyed out, but the Arlo Pro 2 camera is showing that the sound is activated.  When I go into my settings all three cameras are set to Audio, is this just a glitch with the app or is the audio not working?

[jguerdat]

Are your rules for the Pro cameras set for audio detection?

[Deni_Deni]

Hi jguerdat

Yes under each camera setting the Audio settings are on for both microphone and speaker and set to 100%

[jguerdat]

I said your rules, not settings. All settings for how a camera works are defined in your modes and rules. Read the FAQs here on chnging modes and rules as well as creating your own custom modes for complete control.

[Deni_Deni]

Thank you jguerdat

I was searching everywhere in the app to work this out, all fixed now. 🙂

[Morningstar05]

I also had the same issue about the greyed out speaker icon. Thanks for the helpful tip and it is related to the rule set up under "Mode".