Arlo Pro Will Not Sync

[Sup]

Camera will not sync with Base station. No light whatsoever. Not the battery. Switched out battery with another camera.

[jguerdat]

Try plugging it in to see if that helps. If not, swap at the store or open a case with support here.

[ShayneS]

Hi Sup,

Does the blue Led illuminate when you plug in the camera?

[Sup]

There is no blue light during sync attempt. Battery is good.

[Sup]

This camera was an add on to my original 4 camera system. It has an H8 code on the inside while the others are all H7. I have had problems with this camera since day one of trying to integrate it into my system. I have to constantly re-sync it to the system every 1 to 3 days. Now it will not sync at all. Like I said, it us not the battery because I swapped it out with another camera.

[jguerdat]

Swap at the store if possible or open a case with support here.

[ShayneS]

Hi Sup,

It sounds like this camera is not cooperating. I have supplied the direct link to Arlo Tech Support. Go ahead and contact them with the issue so we can get this resolved.

Arlo Tech Support 

[Sup]

K. Thanks. I will talk to the tech department and hopefully we can find a solution.

[Sup]

Hi. Your link took me to General support, chat with someone in India, troubleshooting database, or phone #. Which do I choose? I tried the chat, but it is in India and I am concerned about incurring charges.

[jguerdat]

The chat incurs no charges. Depending on where you are and what phone service you have, the phone option may incur phone charges. There are no charges from Arlo.