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Camera will not sync with Base station. No light whatsoever. Not the battery. Switched out battery with another camera.
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Try plugging it in to see if that helps. If not, swap at the store or open a case with support here.
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Hi Sup,
Does the blue Led illuminate when you plug in the camera?
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There is no blue light during sync attempt. Battery is good.
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This camera was an add on to my original 4 camera system. It has an H8 code on the inside while the others are all H7. I have had problems with this camera since day one of trying to integrate it into my system. I have to constantly re-sync it to the system every 1 to 3 days. Now it will not sync at all. Like I said, it us not the battery because I swapped it out with another camera.
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Swap at the store if possible or open a case with support here.
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Hi Sup,
It sounds like this camera is not cooperating. I have supplied the direct link to Arlo Tech Support. Go ahead and contact them with the issue so we can get this resolved.
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K. Thanks. I will talk to the tech department and hopefully we can find a solution.
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Hi. Your link took me to General support, chat with someone in India, troubleshooting database, or phone #. Which do I choose? I tried the chat, but it is in India and I am concerned about incurring charges.
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The chat incurs no charges. Depending on where you are and what phone service you have, the phone option may incur phone charges. There are no charges from Arlo.
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