Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro What does "access token is expired"

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Aspirant
Aspirant

What does "access token is expired" mean when I try to log in to view camera activity?

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Community Manager
Community Manager

Rklepley,

 

Are you able to refresh the login screen and successfully log in? Can you provide a screenshot of the error?

 

JamesC

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Prodigy
Prodigy
JamesC:
I am getting same thing, unable to logon to my system.
It started some time today.
Thanks
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Prodigy
Prodigy
BTW I do not use IFTTT, I am using Stringify.
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Community Manager
Community Manager

Paul_FCCL,

 

Force close the app and reopen, are you still seeing the same issue?

 

JamesC

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Prodigy
Prodigy

That didn’t do it..........what eventually worked was refreshing “things” within the Stringify app. Problem seems to happen when app hasn’t been used for an extended amount of time.

Thank you.

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Aspirant
Aspirant
Didn't fix my problem. I'm using fingerprint recognition. Works with other apps.
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Arlo Moderator
Arlo Moderator

Hey @KawBoy,

 

Have you tried to log out, uninstall the app, restart your phone, and reinstall the app to see if that fixes the issue?

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Virtuoso
Virtuoso

When my token ran out on Arlo (disabling fingerprint recognition), I logged in manually to verify who I was.

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Aspirant
Aspirant

Androïde j6