Arlo Pro (VMC 4030) Camera Stopped Working

[c0w60y]

I purchased 4 Arlo Pro cameras with a base unit about 8 months ago.  One of my cameras stopped working.  But if I plug it into an outlet via the charging unit, the camera operates and synchs to my system.  IT WILL NOT function wirelessly, nor will it RECHARGE BATTERIES.

Any suggestions?

[TomMac]

check the FAQs;

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

[ShayneS]

Hi @c0w60y

  Have you tried contacting customer support regarding this issue & warranty? I have attached the link here for you - Arlo Tech Support

[c0w60y]

ARLO!!!!!!  Your customer support    Yes they called me, yes, they troubleshooted the camera, YES they decided it was bad and sent me an RMA to return it for a new one, BUT NO FRIGGIN RMA NUMBER!!!!!!   YOU STATE RETURNS ARE NOT ACCEPTED WITHOUT AN RMA NUMBER, BUT YOUR SUPPORT IS TOO STUPID TO PROVIDE ONE!!!!!

[ShayneS]

Hi @c0w60y

I apologize for the inconvenience, I have attached your RMA# below for your reference. Please let me know if you have any further questions & I will be happy to assist you. 

-RMA-643717

[c0w60y]

I mailed the camera back on Saturday, 5 Oct 2019.