- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
HI @Xringonly
Have you made sure the modes are set properly? Do you have any custom modes/rules set for the cameras? Make sure the firmware is up to date on the base station/cameras. I have provided a link to the latest firmware here - Firmware Release Notes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Sbeckette
What troubleshooting steps have you performed? I do no want to suggest any steps you may have previously done.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Motion detection on the free plan is still available - why would you think otherwise?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I see the Cloud Recording section says 7 days rolling for the non-Ultra cameras. Why do you consider that to be a lack of motion detection? You generally can't record without detection (yes, I know you can manually record, too).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What off base? You posed an issue, I answered.
@Kil51 wrote:
I’m having the same frustrating problem for the past 2 weeks. Called Support and wasted 2 hours. Still an open case.......I performed all of the trouble shooting. Erased all devices from account and resynced to no availability. What camera records and when is a crap shoot, but receive push notifications for everything. I can live stream and record all cameras at the same time.. This tells me the cause is not home internet issue. I did notice that on the service plans offered, the free 7 day cloud service omits motion detection.
No, it does NOT omit motion detection - you're grasping at straws. I've tried to point it out but you're not undertanding or something.
You haven't described "all of the troubleshooting" and we can't guess. Resetting is a good start but we still have no real information because you went off on the "no detection on the free plan" tack. Until you give us all details, this is a waste of time.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content