Arlo Pro Sync Button does not work

[hmorales832001]

The Sync button does not work, lost connection and was never able to reconnect. After many attempts, community questions and trobleshooting it still doesn't work. I also removed it fro the base station and tried to reconnect and nothing. I replaced the battery still nothing. I even tried to sync it without the battery just plugged and nothing. The Blue light works because it flashing rapidly when I insert the battery and/or connect the charging cable. I reconnected my other camera just for testing and it works. The camera was not dropped or dammaged in any way. 

[ShayneS]

Hi @hmorales832001

Just to double check, you did remove the camera from the Settings > My Devices?

[pmykal]

I have the same issue with mine. Also removed it from my devices. Nothing happens when pressing the sync button on the camera.

[jguerdat]

Are you briefly pressing the base sync button first? When pressing the camera sync button, does it flash blue and amber? If not, what happens when you reinstert the battery - it should briefly flash blue when the battery makes contact?

[pmykal]

I have tried pressing sync on base station and then on camera. Also have went through the sync process stated in Arlo app with no success.

I get a quick flash blue light when connected to battery or just power supply with no other lights afterwards.
When connecting an additional source of power, the blue light flashes rapidly for a few seconds. This is followed by no other light status.

After letting this set all night charging a battery It now is flashing blue and amber for about a minute or two with about the same amount of time with no light to flashing blue and amber again.

[jguerdat]

You may have a bad camera. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx