Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro scheduled mode not updating in iOS app

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Trigger78 Star
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While using Schedule mode, if I change the current time period from Armed to Disarmed or vice versa, the displayed mode status is not updated until I force close and reopen the app.

Model: VMC4030 | Arlo Pro Wire-Free Camera

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Trigger78 Star
Star

Thank you, Shayne; the mode display issue was fixed in the latest app release.

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ShayneS Arlo Moderator
Arlo Moderator

Have you tried to reboot your base station & test again? What Arlo Mobile App/IOS Version are you using?

Trigger78 Star
Star

Yes, I tried both a power restart and software restart. iOS v12.1.2, app v2.7.0

ShayneS Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link below for you -  Arlo Tech Support

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Trigger78 Star
Star

Anyone who has spent any time on this forum knows that contacting customer support is a waste of time. I've reported the issue here; the company has the info they need and should fix it. I'm not the first person to report that mode scheduling doesn't work properly.

ShayneS Arlo Moderator
Arlo Moderator

@Trigger78

 

   Due to the amount of issues described I have opened a case for you. Customer Support will be contacting you as soon as possible.

Trigger78 Star
Star

Thank you, Shayne; the mode display issue was fixed in the latest app release.

View solution in original post

ShayneS Arlo Moderator
Arlo Moderator

@Trigger78

 

That Is great to hear!