Arlo Pro Problems (VMC4030)

[bzamora97]

ISSUE 1: Our 1 Arlo Pro camera is constantly freezing, pausing, with pixeling images. For example, when someone walks by the camera, it leaves a trail of a pixled image behind them, with intermittent pausing and freezing. When it records motion, or even on live view, like trees or people moving around, it constantly pauses for around 5 seconds then resumes, and starts pausing again and again.


ISSUE 2: Audio and Two-Way Talk works intermittently. On the home wifi network, two way talk works, but also freezes and pauses on and off with the freezing image issue. However, away from home on our T-Mobile cellular network data, push to talk does not connect at all. Therefore we would be unable to speak to someone at the door if away from home.


Apparently these are known issues with the Pro series cameras, so hopefully these are fixed soon because at times, our Arlo Pro camera is useless.

[JPC]

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bzamora97 wrote:
ISSUE 1: Our 1 Arlo Pro camera is constantly freezing, pausing, with pixeling images. For example, when someone walks by the camera, it leaves a trail of a pixled image behind them, with intermittent pausing and freezing. When it records motion, or even on live view, like trees or people moving around, it constantly pauses for around 5 seconds then resumes, and starts pausing again and again.


ISSUE 2: Audio and Two-Way Talk works intermittently. On the home wifi network, two way talk works, but also freezes and pauses on and off with the freezing image issue. However, away from home on our T-Mobile cellular network data, push to talk does not connect at all. Therefore we would be unable to speak to someone at the door if away from home.

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Issue 1: This could be your Service Provider/Network or Arlo's Server glitch.. Try a re-start or power cycle your modem/router.. Your Cable/DSL/Fiber Service Provider sometimes might have an update/maintenance and it requires a reboot/restart your modem/router and when done do a reboot/restart also on your Arlo Base-Station by logging in to your App.. If you still don't see any improvement after, then you may contact Arlo Support down below here..

Issue 2: Again, On your Home Wifi.. if your issue 1 has been taken cared, the intermittent and other glitches should be fixed.. On the Tmobile cellular however, maybe this is a compatibility/permission issue.. Make sure your Tmobile carrier is updated to the latest firmware.. If you haven't done so, un-install and re-install Arlo App to get the latest update and re-start your Phone.... when done, when you open the App, pay attention to the (Allow/Don't Allow) device prompt.. If no prompt, just make sure you Allow the Microphone and Cellular Data access on you Phone under Settings --> Arlo App and also your Privacy Settings.. If it still doesn't work then Contact Support down below here..