×
Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
×
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
×
We are experiencing an outage of our Google service and are working to resolve the issue..
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Since the update my Arlo Pro wireless cameras completely drain every 3 days. Normally they last 2-3 months depending on activity. I contacted Arlo Support and they didn't know. I power cycled the hub, removed and re-synced the cameras, and still no help. I have a 1Gbs connection at my location so speed or connectivity are not an issue. It only started after the firmware update and Arlo Support has no solution, and says it must be some other issue, even after trying all their suggestions.
If anyone is still having problems where their battery is still draining on their Arlo Pro/Pro 2 camera, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
I tried all the normal stuff like cycle power to everything. Nothing seems to help. It's seems to much of a coincidence that 3 days after an update all my cameras need a recharge and are dropping 25 to 30 percent a day at the same settings I've always used. I almost bought new batteries until I checked the date of the last update.
I worked with Support for a few hours and they couldn't figure it out. Said they have received no reports of the firmware giving anyone issues, so it must be my network, even though everything checked out fine, so they offered no other help.
I performed a base station restart from the Arlo app last night and that has significantly slowed my battery drain. I saw no real drop in battery percentage in the last 12 hrs. I will update if problem persist.
On the front page of the app where the cameras are. You should be able to scroll down and see the base station under the cameras. There’s a gear symbol next to the base station. Hit that and it will bring up the base station settings. Scroll down to the bottom of that page and you should see the restart button.
You‘ll find it into the part, where you can find all your equipment (name of the bade station and name of the cameras) For „restart“ go to the basestation and below you‘ll find the red testart-button.
I have not had any issues until lately, last 2 weeks. All 4 of my cameras have had their battery life die very quickly. within days of charging. I have had them for a couple of years and have always had months between changes. Nothing has changed in the last week (like wi fi settings, power settings, house, location of units). Not sure what is going on.
I have tried a restart of base and the cameras. Nothing is helping.
Since you restarted both the base and cameras ( pulled batteries on cams ), you may need to delete all and restart system as if new. ( with a full factory reset of base )
Prob not what you wanted to hear, but if you already did the above that may be next
-------------------------------------- Morse is faster than texting! --------------------------------------
Hi @TomMac I have the same issue plus app not syncing with cameras. I noticed all these problems started after the most recent update I downloaded 2-3 weeks.
And it is very possible that that could be an issue...
I haven't seen any issues with the Pro2s, but then again the sw/fw each of us have may not be the same. Also most of my working is done via the web access.
-------------------------------------- Morse is faster than texting! --------------------------------------
I've had the same problem. I have 4 cameras. 2 of the 4 seem to lose the charge within 1 day. The other 2 last about a week now if I'm lucky. I even purchased 2 new batteries thinking it was time to replace since I've had the system for a few years. Nope. That didn't really help much. Within a couple of days I have to recharge. I have restarted the base station. Seemed to help some but not nearly enough. I've pulled the batteries out and reinserted. Nope, that didn't help. I have even switched out the charger since a new charger comes with each new battery. Now I have 3. Nope, that didn't help either. I am still charging cameras frequently. Can't seem to hold a charge longer than a couple of days. Seems the battery drain and connectivity problems started after the last update. Prior to that they'd hold a charge for 2-3 months and had no problems. With the last update I started getting a notice about starting a 3 month trial to a "Smart Plan" that is now offered. I know very little about electronics, etc. and perhaps it is just a coincidence but the battery drain/connectivity issues seemed to start then. Perhaps somehow related to that ad offer and/or firmware update??? I don't know but it's extremely frustrating. I am ready to disconnect and put in a box somewhere.
Please contact the Support Team to further investigate the issue you're experiencing. You will find several options for contacting support in the provided link.
Same happening here with my Arlo Pro 2, I have 5 cameras, I thought it was odd they all died on within 2 days of each other, I charged them all, and now 2 days later they're all under 50% battery left. Was there a recent update pushed? This makes no sense.
Same issue for me as well. Two of the cameras went offline due to low battery. I charged the batteries for all 5 cameras even though not all were low. Next day, 3 went offline and 2 others are reporting low battery level.
I have the same thing happening here. Also cameras that I have turn off are still dying in a matter of days. All of this just recently. I have disabled HomeKit, and Alexa, and the battery draw still continues. Normally I can go about three months without charging.
The issues are not resolved. I had deleted them reinstalled the app 2x. I had also did the manual factory reset at the base. Same problems: 1) battery dies within 2-3 days. In the past it would last 3-6 weeks because my office have little to no staff at the office 3-4 days/ week since Covid. 2) cameras would stopped syncing with the app 3) app would keep saying cameras are not connected to the network when they are.
Very very very disappointed and frustrated with Arlo.
It’s appalling that so many of us have this issue and there is no support. The cameras are basically useless at this point. All 5 are offline now. I’ll give it a week and then would return it back to the store.
Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support
