Arlo Pro Mic setting

[Russelletaylor]

Just added the VMC4030.  It listens just fine, but when I try to speak through it (from my iphone), i get the Mic Icon with the message "Your camera speaker is diabled.  Go to Camera Settings to enable."

When I go to the Arlo settings for that device it shows that they are on?

What am I missing?

RT

[TomMac]

Make sure the APP has permissions granted to allow mic use  ... not in the settiings of Arlo but in the app manager for the phone

[Russelletaylor]

Thanks....UNfortunately that doesnt seem to be an option...also, the function does work from my PC

[jcwrks]

You are missing both Location and Microphone. Reinstall the app.

[Russelletaylor]

Thanks, reinstalled, but the same result. App is V 2.4.0

There is no toggle for Arlo mic access in the iOS Privacy settings either, running iOS 10.3.1

Mic function works from PC

[jcwrks]

I have a 6s with 10.3.1 and have both settings.

[JamesC]

Russelletaylor,

This would definitely seem to be a permissions issue as mentioned above by jcwrks, you need to have microphone (and location for other features) toggled to allow the Arlo mobile app access.

Do you happen to have another iOS device you could test your system with to see if you get the same behavior?

JamesC

[Russelletaylor]

So...my wifes iphone 6 plus has the mic toggles and seems to work....except that you can listen, but once you push the mic button and talk, after releasing the mic button you can no longer listen...this function works correctly from my PC....another issue for another post

By to my 6s...no change...arlo app does not seem to be requestng access to the mic (as it did on the other phone.  No mic sttings in the app settings, and none in the privcy settings.  Clearly a permissions issue but cant seem to get to the point where permission is requested

Reinstalled the app...versions match the other phone...running latest ios

[JamesC]

A new version of the iOS app is now available. Please make sure you update to the latest version from the App Store. See here for details: Release Notes - iOS App 2.4.1 - 24th May 2017

JamesC

[KK619]

Hello,

i appear to to be having the same or very similar issue. The mic icons are not showing when I go to live mode even though I have mics turned on in the audio settings.  On my iPhone, I don't have the mic toggle option. They were there and working fine when I initially set up the app a few days ago but are not there now. This is happening on my iPhone 7, my iPad Air 2, and my wife's iPhone 6s. I'm running Arlo version 2.4.2 and iOS 10.3.2. I can see the mics on my pc; it's only an issue with my mobile devices. Has anyone been able to figure this out?

Thanks in advance. 

Keven

[jcwrks]

---

KK619 wrote:

Hello,

i appear to to be having the same or very similar issue. The mic icons are not showing when I go to live mode even though I have mics turned on in the audio settings.  On my iPhone, I don't have the mic toggle option. They were there and working fine when I initially set up the app a few days ago but are not there now. This is happening on my iPhone 7, my iPad Air 2, and my wife's iPhone 6s. I'm running Arlo version 2.4.2 and iOS 10.3.2. I can see the mics on my pc; it's only an issue with my mobile devices. Has anyone been able to figure this out?

Thanks in advance. 

Keven

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It's an app issue, and there are half a dozen or more threads about it on the first page.

[KK619]

Thanks!!

[SimonKFKwok]

I have the same issue, may I know how to solve it?  FYI, I am using 2.4.2 version.

[SimonKFKwok]

Did you solve the problem?

[KK619]

It was an issue with the last Arlo update for iPhones (iOS). The NETGEAR team is working on it so just watch out for the next update. Should be some time this week. 

[JamesC]

SimonKFKwok,

Consider uninstalling the app and download  fresh version. Do you still see the same behavior?

JamesC

[Russelletaylor]

Thanks everyone for all of the comments

Just uninstalled and installed the latest update, 2.4,2 and it still says the mic in not enabled

It's a bummer

[JPC]

Try and Update your iOS and Tmobile Carrier.. My Tmobile firmware is 28.4.. I think this is the latest.. see if that helps..

[JamesC]

Russelltaylor,

Is the mute switch enabled on your iOS device? (the physical mute switch located on the side of the phone).

If so, toggle the switch and test. Do you still see the same error message?

JamesC

[Russelletaylor · Accepted solution]

Going back to my 10:02 comment, Intried it again and got the same message and icon. However, I tried it anyway (I did on previous attempts as well, just not after the latest update). and it took me to the permissions screen and now it all works. Thanks everyone

[KK619]

Yes, it worked this time. Thanks!