Arlo Pro Live Feed Lag
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I've unboxed it and installed it yesterday and I am having this exactly same issue with the live feed delay. Very very dissapointed as it is a very expensive security system.
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@ShayneS ,
Any magic solutions to suggest to the multiple users reporting this issue?
Did you ask about Alexa/Google Home because their is a known issue?
Are you prevy to anything being done to address this from Arlo's side?
Thanks,
Justin
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Would adding a local backup storage drive make it faster?
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No, it simply records what's being sent to the server and has no other purpose.
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@jguerdat I’m also having the lag issue to my live feed. It’s around 15 seconds. Unboxed yesterday and new firmware downloaded for basestation and each of 3 cameras. App to speaker lag time non existent. Has anyone found a solution to this. Massively disappointed if ‘live’ feed is this slow.
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A number of us, myself included, have tried rebooting, updating firmware, going thru the set-up process a Nth time, and more. There’s more going on here. The Ring doorbell I setup as a control to see if it was my network setup has negligible lag (1-2secs at most) for the live feed. Yet the Arlo camera right next to it is consistently much slower in displaying a live image.
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Hi @LittleMagic
Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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Arlo is cloud-based - is Reolink?
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How do you access the camera stream? Via a cloud interface or IP address for the camera (IP camera)?
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Hi @zawaprz
Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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Noone was having this delay issue before a firmware update done last year. They just spoiled the product in order for you to buy a new one.
They told me that a delay of 5 seconds should be "normal" for the Pro version. Just imagine having a conversation with a 5 seconds delay! Come on!
I'm experiencing between 8 and 20 seconds delay with a 60/10 Mbps connection and good wireless link strength.
I was considering extending my security system with more Arlo cameras but will absolutely not.
My best advice is to stay away from Arlo
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What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.
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Taking batteries out from cameras to reset them, resyncing with base, checking signal strength, checking Internet speed and ping times, etc.
Please, just have a look at hundreds of messages already posted by many many users on this issue, what they did, based on customer support suggestions and which are the results.
It is really hard for me to think Arlo is not completely aware of the lag problem.
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@Pkles wrote:
@ShayneS
Taking batteries out from cameras to reset them, resyncing with base, checking signal strength, checking Internet speed and ping times, etc.
Please, just have a look at hundreds of messages already posted by many many users on this issue, what they did, based on customer support suggestions and which are the results.
It is really hard for me to think Arlo is not completely aware of the lag problem.
Stall tactics. They're counting on people getting tired/exhuasted and giving up and buying Arlo Ultras. They _definitely_ know of the issues, spread over all of the forums here.
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