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Aspirant

Arlo Pro - I can't use the web interface.

I tried the latest versions of Chrome and Edge.  Both browsers redirect me back to the login page.  It appears Flash is the problem.  Chrome shows flash is block and Edge requests that I download the latest flash but when I click the link, nothing happens.

 

Is there a fix?

Message 1 of 9

Accepted Solutions
Luminary

Re: Arlo Pro - I can't use the web interface.

 Are you running Kaspersky Internet Security on your PC? If you are you need to go into the settings in Kaspersky and allow Arlo. You need to go into Kaspersky - settings - protection - web anti-virus  - advanced settings - configure trusted URLs and add  https://arlo.netgear.com/

Hope this helps. 

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 7 of 9

All Replies
Master

Re: Arlo Pro - I can't use the web interface.

Go into Chrome settings and set the web address as an exception to the Flash blocking

chrome://settings/content 

Message 2 of 9
Aspirant

Re: Arlo Pro - I can't use the web interface.

Do you have any other ideas?

 

chrome_2018-07-09_13-02-34.png

Message 3 of 9
Community Manager

Re: Arlo Pro - I can't use the web interface.

uniqueuts,

 

That first toggle needs to be turned on so that instead of saying "Block sites from running Flash" to "Ask first (recommended)".

 

JamesC

Message 4 of 9
Aspirant

Re: Arlo Pro - I can't use the web interface.

The screenshot below shows that I toggled what you said to toggle.

 

chrome_2018-07-09_19-21-47.png

 

When I visit the ARLO page to login, it reverts me back to the sign in page and in the address bar, this appears:

 

chrome_2018-07-09_19-20-57.png

What else can be wrong?

Message 5 of 9
Community Manager

Re: Arlo Pro - I can't use the web interface.

uniqueuts,

 

Try clearing your browser cache

 

Do you still see the same behavior?

 

JamesC

Message 6 of 9
Luminary

Re: Arlo Pro - I can't use the web interface.

 Are you running Kaspersky Internet Security on your PC? If you are you need to go into the settings in Kaspersky and allow Arlo. You need to go into Kaspersky - settings - protection - web anti-virus  - advanced settings - configure trusted URLs and add  https://arlo.netgear.com/

Hope this helps. 

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 7 of 9
Apprentice

Re: Arlo Pro - I can't use the web interface.

Symbol is Adobe Flash error.

Message 8 of 9
Aspirant

Re: Arlo Pro - I can't use the web interface.

Thanks, this fixed it!

Message 9 of 9