Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro Granted access help

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Uhly101
Guide
Guide

I granted access to my mother, to view my Arlo cameras, after updating the Arlo app on my mother's iPad, it was still running legacy, it still worked even running legacy, after I updated to the latest version of the Arlo app, she can no longer access my cameras.  You either have to log-in or create an account.  Would she have to create an account to view my cameras again?  Thanks.

Model: VMC4030 | Arlo Pro Wire-Free Camera
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Uhly101
Guide
Guide

once my mother clicked the link she received in her email it granted her viewing privileges again, thanks.

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ShayneS
Arlo Moderator
Arlo Moderator

HI @Uhly101

 

She should be able to log in to her account and access the granted features.

Uhly101
Guide
Guide

once my mother clicked the link she received in her email it granted her viewing privileges again, thanks.

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ShayneS
Arlo Moderator
Arlo Moderator

You are welcome!