Arlo Pro Camera VMC4030 No lights on camera and no Sync

[PabloFM]

Hi, (First of all, I speak spanish so I´m sorry for my english) I have an issue, one of my cameras ran out of battery, so I charged it and turn it on and it said that I had to upgrade a firmware , I tried several times and it always said that the camera didn´t allowed the upgrade, then I had a message that the camera wasn´t connected to internet and I had to contact support.., So I read that some people had the same issue and just erased the camera and sync it again.. I did the same thing, but the problem was that the camera when I push the sync button didn´t have any light,s, I tried with other batteries and nothing, I plug it to the wall and a blue light flashes pretty fast and then after 3 seconds the light turned off, and when is fully charged it gives me a solid blue light, I have tried taken the battery off a couple of times, and try to push the sync button for 2 seconds and nothing. any ideas?? simple

[steve_t]

You want to only briefly press the sync button on the camera and the blue LED should start flashing slowly

[patf9033]

When I try to charge the camera battery the bue ight comes on for a second and then goes out.  I have left the camera on the charger over night but never get the solid blue light indicating the battery is charged.   I tried syncing the camera with the bas station but don't get any lights on the camera at all.

[PabloFM]

Didn´t work for me... I´ve tried briefly press the button, quick press, several times but nothing.

[ShayneS]

Hi patf9033,

Have you tried to remove the camera and re sync it?

[ShayneS]

Hi PabloFM, 

What are the LEDs displayed on the base station? You should have a green power & internet light  Arlo Support What do the LEDs on my Arlo or Arlo Pro base station mean?

[jguerdat]

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@patf9033 wrote:

When I try to charge the camera battery the bue ight comes. on for a second and then goes out.  I have left the camera on the charger over night but never get the solid blue light indicating the battery is charged.   I tried syncing the camera with the bas station but don't get any lights on the camera at all.

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Do you get a charging indication for the camera on either the app or a browser while it's plugged in? It should be the battery icon with a lightning bolt in it.  If not, remove the battery and plug it in - any better? If not, it sounds like the camera has an issue.