Arlo|Smart Home Security|Wireless HD Security Cameras
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Jogilgo
Aspirant
Aspirant

When I charge the battery in another camera , the battery seems to be fine. I suspect the camera usb connection may be bad?

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jguerdat
Guru Guru
Guru

Sounds like a hardware problem. Open a case with support here.

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ShayneS
Arlo Moderator
Arlo Moderator

Jogilgo,

 

Did you test the second camera with the same charging cable as the Camera that will not charge? Is this cable you are using the original from Arlo?

Jogilgo
Aspirant
Aspirant
I have tried 5 original cables, I have several arlo pro cameras and this one is the only one not charging.
jguerdat
Guru Guru
Guru

Sounds like a hardware problem. Open a case with support here.