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App: Verion 2.7.9 (90) Released: May 20, 2019
OS: IOS 12.3.1 / iPhone 8
Not sure what changed recently...but here goes. Go into the App, tap on the number of videos for a particular camera; a whole bunch (may 18 videos in total) of videos appear. I click on the most recent one -- on the top; watch it... when it stops; i swipe to the left to see the next video -- instead of seeing the video from a few minutes earlier; i see the video from the previous night. I close that video and it returns me to the current day BUT no videos are litsed. I exit out; go back to the main screen where all the cameras are...click on the zero (where the number was previously) and presto -- all the videos are there again. Anyone else seen this? Just odd -- because it just started within the last few days. The desktop browser works fine. I tried my Wife's phone -- it does the same thing.... tried the iPad - same thing. Just curious if anyone else is seeing it happen.
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Are you experiencing this issue when you're on cellular data and/or WiFi? If it happens on both, try to log out of the Arlo app on both of your iOS devices, uninstall the app, restart your device, and reinstall to see if that helps.
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Hey @BFritz2019,
We recently had a new iOS update on Wed May 29, 2019, which is version 2.7.10. Try updating the app and see if that resolves the issue for you.
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Are you able to see the videos from your library through the web client on your computer?
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Yes - the PC works fine. But iPhone or iPad will not. You can browse one video then they disappear. You have to exit and go back into the app.
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What OS version?
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Are you experiencing this issue when you're on cellular data and/or WiFi? If it happens on both, try to log out of the Arlo app on both of your iOS devices, uninstall the app, restart your device, and reinstall to see if that helps.
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