Arlo Camera Videos Missing from iOS app 2.7.9 when swiping to left on library

[BFritz2019]

App: Verion 2.7.9 (90)  Released: May 20, 2019

OS: IOS 12.3.1 / iPhone 8

Not sure what changed recently...but here goes.  Go into the App, tap on the number of videos for a particular camera; a whole bunch (may 18 videos in total) of videos appear.  I click on the most recent one -- on the top; watch it... when it stops; i swipe to the left to see the next video -- instead of seeing the video from a few minutes earlier; i see the video from the previous night. I close that video and it returns me to the current day BUT no videos are litsed.  I exit out; go back to the main screen where all the cameras are...click on the zero (where the number was previously) and presto -- all the videos are there again.   Anyone else seen this?  Just odd -- because it just started within the last few days.  The desktop browser works fine.  I tried my Wife's phone -- it does the same thing.... tried the iPad - same thing.  Just curious if anyone else is seeing it happen.

[JessicaP]

Hey @BFritz2019,

We recently had a new iOS update on Wed May 29, 2019, which is version 2.7.10. Try updating the app and see if that resolves the issue for you.

[BFritz2019]

My app updated since I posted to 2.7.10 (91) - same problem.

[JessicaP]

Are you able to see the videos from your library through the web client on your computer?

[BFritz2019]

Yes - the PC works fine.  But iPhone or iPad will not.  You can browse one video then they disappear.  You have to exit and go back into the app.

[jguerdat]

What OS version?

[BFritz2019]

IOS 12.3.1

[JessicaP · Accepted solution]

Are you experiencing this issue when you're on cellular data and/or WiFi? If it happens on both, try to log out of the Arlo app on both of your iOS devices, uninstall the app, restart your device, and reinstall to see if that helps. 

[BFritz2019]

It’s in both - cell/WiFi . I just deleted and reinstalled the App and it seems to be working normally in the iPhone.