Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

 
Message 26 of 38
Guru

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

Did it update overnight when automatic updates are pushed?

Message 27 of 38
Aspirant

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

No it didn't update :/
Message 28 of 38
Guru

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

A power cycle of the base may be needed. If that doesn't help, I'd suggest a whole system reset and start fresh.  Remove all devices in Settings, My Devices and start fresh.  When completed, any firmware updates should be automatically offered.

Message 29 of 38
Guide

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

Hello,

 

Considering what I have been through JUST to get that firmware update to install, I would go ahead and request from Netgear Support a RMA VMB4000 Base Station unit, to replace the one you have. You'll start banging your head against the wall, and it's NOT worth it.

 

Get a RMA unit, trust me on this one.

 

- 0lli

Model: VMB3000 | Arlo Base Station
Message 30 of 38
Aspirant

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

It does offer the updates, and I can only describe the same things as others. It acts like its updating, but then doesn't and offers it again. I can try doing the reset all again but I have done the same things recommended on other threads..... I'll try it again. Thx
Message 31 of 38
Guide

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

@HappyC get the RMA unit.

 

I had the firmware updates show up as well, and as you might have seen on this message thread, I tried EVERYTHING, but nothing worked.

 

Well, good luck!

 

0lli

Model: VMB3000 | Arlo Base Station
Message 32 of 38
Aspirant

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

Yes I read all your posts, and am having the same issue, thanks for the encouragement. I'm not sure I have the level of patience and will return the unit if it doesn't resolve soon Smiley Happy
Message 33 of 38
Guide

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

Hey,
I would be the last one on this planet, trying to convince you to keep the Arlo system., but when it works, it’s incredible..

0lli
Model: VMB3000 | Arlo Base Station
Message 34 of 38
Aspirant

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

Yes but it needs to work for me Smiley Happy in order for it to be Rockstar
Message 35 of 38
Guide

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

 

Ok, here is the "not paid for" Arlo Cheerleader!

 

RMA - RMA - RMA - get the -> RMA - RMA - RMA!

 

 

- 0lli

Model: VMB3000 | Arlo Base Station
Message 36 of 38
Aspirant

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

One other thing, I have the plug icon showing where the battery normally is and the cameras aren't plugged in and still no update success :/
Message 37 of 38
Guru

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

It's not clear to me that you've performed a reset, just a restart/power cycle. Have you reset as posted earlier here? If so, open a case with support using the Contact Support link at the bottom here.

Message 38 of 38