Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo App 2.4.4 on iOS causing battery drain/significant heat on iPhone 5s and 6

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cherlock
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Star
So, has Netgear reported this issue to Apple?
gildrush
Apprentice
Apprentice

Easy...I have...my previous post was FYI

Actioncam
Guide
Guide
Just purchased an Arlo Baby today, updated to lastest firmware, loaded up the app and noticed my iPhone was getting extremely hot and battery was draining very quickly. I have an iPhone 7 and iOS 11. Are there any updates on this issue?
UK_MarkB
Star
Star
Fellow Arlie sufferers, last week I got a system generated warning that as I had not said anything for a while my case was going to be closed. I uploaded the latest batch of community reports on the issue and noted that it was a month without any real feedback let alone progress.

Arlo Specialist came straight back to advise that indeed they were pushing for a response and that my case would be kept open. It suggests that something is going on but it’s not really confidence inspiring.

Of course I will share any real feedback ASAP. Meantime we should keep rating the Arlo app, raising support cases etc.

Cheers!
jguerdat
Guru Guru
Guru

As an aside, I always keep the case open by adding a comment to my open cases to prevent them from closing prematurely. Don't let them auto-close, just give a response, maybe asking for updates as well as providing additional info, if appropriate.

Actioncam
Guide
Guide

Chatted with a support rep that said they're aware of the issue as they've had numerous reports from customers and are investigating. In the meantime I'm using my iPad as it does not appear to have the same issue. 

Livinlife
Initiate
Initiate

Purchased this week.  System very simple to set up and does what need it to do.  The problem is the app causing severe battery drain on my iphone.  The phone battery goes from full charge to “0” in minutes.  Others on forum has addressed the situation well and appears Netgear is slow to acknowledge and fix the bug.  Like the system but the glitch is not worth the aggravation.  Hate to appear paranoid, but can’t wondering is the app is gathering info in the background (LOL ...or maybe not).  Fortunately can return for another brand if not fixed soon.

Model: VMC4030| Arlo Pro Wire-Free Camera
JoshA75
Aspirant
Aspirant

I just purchased the Arlo Pro 2 and I am also expreriencing significant battery drain.  It seems from this thread that the company hasn't been able to solve the issue in a timely manner.  I'll be returning this to Best Buy if they don't resolve it within my return window.  Very disappointing.

cmnailtech
Initiate
Initiate

The youtube app running on iPhones 2 weeks ago had the same issue, phone gets hot and drains the battery.  They rectified it within 48 hours of being reported and updated the app.

UK_MarkB
Star
Star
I continue to forward new community updates to Netgear as a means of keeping my support case alive.

Netgear just responded again to reassure me that the case has been escalated to the appropriate engineering department who continue to work on isolating the cause and delivering a solution. My continued patience requested..

Although I am dumbfounded at the time taken so far, the response appears sincere and I am a little more hopeful.

In the meantime, I continue to close the Arlo app after any event viewing or settings change. It isn’t right or proper but it’s become second nature and at least Arlo hasn’t killed my phone battery or burned my house down in the last two weeks.

Hopefully I will have something more positive to share soon!

Albe99
Initiate
Initiate
Got my Arlo yesterday. Also having the same issue with a iPhone7
cherlock
Star
Star

Same here. There's a long list of different iphone models and different IOS releases, (I've had the problem with IOS 10 & 11), but Netgear is slow to fix.

Wind
Guide
Guide
Same problem for me with an iPhone 6s+ even after a factory reset and full restore..

I recently saw a thread on reddit where Apple users were complaining about how bad google’s YouTube app was because it started draining power fast, so it seems the problem is with Apple, not the apps.

You can check the apps that are using significant power in iOS under settings. Here’s mine: https://i.imgur.com/CNys7YB_d.jpg
Model: VMC4030| Arlo Pro Wire-Free Camera
Bigg27
Aspirant
Aspirant
Have two arlo pros and thought something was wrong with iPhone 7 plus. Gets warm, battery drain in or out of app. Only closing it in the background stops the bleeding. Bump.
Nupie
Star
Star
Well, get used to the problem because I’ve been complaining to tech support for 3 months now and they have done nothing about the app. In fact, they tried making the fault of my iPhone 7 Plus.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Khorn
Tutor
Tutor

I read on here Youtube fixed their app, so it can't just be all Apple's fault. I'm sure something changed in iOS 11 to cause it, but Arlo needs to update their app to reflect the new OS. By the way I watched several videos over an hour using the Youtube app on my iPhone 7 and only dropped a few percent on my battery, yet Alro's app drops at a rate of 1% each 30-60 seconds. Seriously, this is unaceptable. Are you listening Arlo?

cherlock
Star
Star

I agree 100%. Netgear first suggested ios settings' tweaks, then blamed the ios releases, then asked users if they had reported the issue to Apple. I asked if they had reported an issue to Apple -- no response...

Beckz2k
Tutor
Tutor
I opened the same thread in Germany. IOS 11 and battery drain while opening the arlo app. Of course also no answer from Netgear....since weeks now, no update. Is the IT on vacations or what?!
Model: VMB3000 | Arlo Base Station
Noplacetobe
Tutor
Tutor

Thanks UK_Mark for your efforts and monitoring a resolution for fellow Arlo users.  I spoke with my retailer who indicated others have also mentioned the hot batteries.  It appears buyers are reading those retailer review from BestBuy, Costco, Amazon et al. If they don’t find a fix very soon Netgear may be the one getting burned (sorry, could not help myself) during the holiday sales season.

qxbgvk
Initiate
Initiate

I have the same issue. 

Just set up a 3-camera system yesterday and noticed significant drain and some warmth as described by others. 

The kicker is I'm on iOS 10.3.3.

 

Hope this gets addressed ASAP! 

I have never seen an iphone gets affected this way by any other app. 

Model: VMC3030 | Arlo Wire-Free Camera
bebebla
Aspirant
Aspirant

Same here. Bought the Costco package of 3 Arlo Pro cameras.  The Iphone app is draining my battery, and my phone is getting very warm.  Per I read this thread it's been ongoing for months and Arlo hasn't fixed it.  I don't have much patience for bad customer service, so it might be I give it a week, otherwise I'll be saying bye bye to Arlo. 

Model: VMC4030| Arlo Pro Wire-Free Camera
sarigibson1
Aspirant
Aspirant

Where do you go iphone 7 to upgrade mine drans the battory on my phone 

Model: VMC3030 | Arlo Wire-Free Camera
Noplacetobe
Tutor
Tutor

Hi sarigibson: According to what I’ve experienced and comments from other users the drain/heat issues is related to the Arlo app...not the iphone updates.  The problem is being experienced with all the iOS upgrades.  Unfortunately if we keep our Arlo systems we seem to be at Netgear’s mercy until they come up with a fix.

NatBran
Guide
Guide

My wife has an iPhone X and I have an iPhone 7.  Both phones are expereincing the battery drian issue.  We are both running iOS 11.1.2.  While running the app (not selecting Live) the battery drian is FAST.  I can wathc it count down.  When cameras are live...it is even faster.  The battery drian appears to continue even if the home button is pushed and the app is in the background.  For now my wife and I will close the app in the app switcher after EACH use.  Seems very inconveinent considering apps are supposed to hibernate when in the background.  We have background app refresh off as well.  NetGear, please figure this out ASAP.  It looks as though the complaint string is hovering on two months old now.

Model: VMC4030| Arlo Pro Wire-Free Camera
cherlock
Star
Star

You're doing pretty much like we're all doing to minimize the battery drain. Another tip I do when ever I quit the app is to press: settings/profile/Log Out.