Arlo|Smart Home Security|Wireless HD Security Cameras

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96708
Apprentice
Apprentice

Anyone else experiecing slow loading of cams at this moment?

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mdgm-ntgr
Arlo Employee Retired
6 REPLIES 6
JamesC
Community Manager
Community Manager

96708,

 

I've not experienced any unusual load times, are you still experiencing an issue?

 

JamesC

Johnny290
Mentor
Mentor
This happens to me at certain times of the day, maybe server related
jguerdat
Guru Guru
Guru

Or your local Internet connection.  The servers are actually Amazon AWS servers which likely can't be slowed down short of an attack. Anything between you and the servers, in the great World Wide Wait, can be the issue.  If you feel motivated enough, you can use traceroute to help figure out where the slowdown is.

Buck_Naked
Star
Star

Having the same issue. On PC the video was not loading, just the  Arlo symbol when attempting to access an alert for a video.

 

When I attempted on the phone, got an error message that said database services were down...

mdgm-ntgr
Arlo Employee Retired
Johnny290
Mentor
Mentor
Typical netgear's unreliable system