Android App Cycles Through Screens on Startup

[ppeters]

The android app sometimes starts and goes through a variety of screens before getting to the Devices screen.  Other times it just sits at one of the less populated screens for long periods of time (with heavy network activity).  I've got a video screen capture of this.  I'd attach it to this post if I could find a way to do that.

I'm running version 2.4.2_17124 of the Android app (released 5/19/17).

Any suggestions?

[jguerdat]

Reported in other threads here. I have an open case on this.  It appears to affect certain phones with certain OSes but not necessarily consistently.  I have 3 devices and the issue only affects one.  For that one I use either the Home or multitask softkeys which somehow causes the app to start properly.  No idea why.

[ppeters]

Thanks for the information.

I uploaded my screen capture video to youtube so I can link it here.  Just so you can see what I'm seeing....

[ppeters]

Forgot to mention, I'm on a Samsung Galaxy Note 5 running Android 7.0.  My wife reports the same kind of problems with her Samsung Galaxy S6.

[surfer1000]

I have this problem too, Samsung S8+, a lot of the time I just get a blank screen, so I hit apps running button and then it recycles the screen and works, but its a pain, app has a definite bug.

[jguerdat]

That's different from what I see but still similar.  Are you on app version 2.4.2 or 2.4.3?  If the latter, uninstall the app and reinstall to get the previous version that was re-released to the Play Store.  If you're still on 2.4.2, Android 7.x seems to be the trigger but not for every device and maybe not for identical devices and OSes.

[surfer1000]

My app version is 2.4.2

[ppeters]

I'm running app version 2.4.2_17124, dated 5/19/17.  As far as I can tell, this is the most current version available in the Android Play Store.

[surfer1000]

Yeah they pulled 2.4.3

[jguerdat]

At this point, your only option on these devices is to use the Home or multitask button, maybe a couple of times, to get it to stabilize. Another more brute force method is to force close the app but that takes more steps. Also clearing all data for the app may have some help.

[ppeters]

That's what we're doing now.  Hopefully there will be a fix in a "near future" release of the software.

[surfer1000]

Another thing I see quite alot is something saying cannot find account due to pub/sub par request. Don't know what this all about!

[JamesC · Accepted solution]

A new version of the Arlo mobile app is available for download from the Play Store. Please be sure to download and install the latest version: Release Notes

JamesC