Arlo|Smart Home Security|Wireless HD Security Cameras
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All recordings from Sept. 11 have disappeared. Was able to access them the day before yesterday.

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  • ‎2020-09-12 08:33 AM
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Dogdollar
Tutor
Tutor
‎2020-09-12 08:33 AM

I had at least a dozen video captures from yesterday and they have all disappeared. What is going on? I can access all of the recordings for day BEFORE yesterday just fine.

TC

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jguerdat
Guru Guru
Guru
‎2020-09-13 07:23 AM

Do  you have a filter set in the library? Does someone else have access to your account/devices? Have you logged out and back in?

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Dogdollar
Tutor
Tutor
‎2020-09-13 12:19 PM

No filter, no one else has access. Logged out then back in, nothing. Just that one day, ALL videos have disappeared.

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jguerdat
Guru Guru
Guru
‎2020-09-14 06:14 AM

I can't explain it based on your comments. I would suggest setting up local recordings as a backup since they can't be deleted other than by your settings or your action.

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